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Hi Siva, no words to express on the 1Cliq tool which you invented. Such an amazing experience, 3 days before i registered for the first time and took annual plan. Learned how to use the platform with single lots for last 3 days and now in the 4th day this is my biggest intraday profit so far in my 1 year trading experience. Such an amazing scalping tool i should say which you have developed, thanks for the same and wishing you a good luck in all the future developments.

Dear Customer,We would like to humbly thank you for your patience today; while Shoonya faced a technical glitch that impacted our clients. This happened to the clients who placed a trade between 9 am and 11 am. We feel, as we grow, our responsibilities grow with it and we did not take this glitch lightly. The problem is now fully resolved and we will be working hard to ensure that it doesn’t happen again.

Shoonya is first and foremost an engineering enterprise and we are fully aware that no system is 100% fool proof. Our systems have been fairly stable over the last 15 years and this was the first event of its kind that we encountered.

To explain our users in details as to what transpired please see further details below:A. What went wrong today?

Technical Error
Our systems encountered a technical error when the markets opened today. To resolve the same, they were rebooted. This is BAU or business-as-usual protocol. Once this is done, usually the systems sync with the exchange servers automatically for normal operations to resume. However, the technical issue persisted during the initial trading hours from 9 AM to 11 AM.

What did this result into?
As a result of the technical issue, customers who placed trades between 9 AM to11 AM couldn’t see the correct positions at the front-end of the platform.

More importantly, this caused a front-end mismatch of trades in individual client accounts. However, the issue was only with the front end and not the backend. The trades were executed in the correct trading accounts with the exchanges.

Trades placed after 11 AM did not experience any glitches at the backend.
B. What happens next?
Receipt of contract notes:
We have ensured that you receive your respective ‘Contract Note’ by the end of the day. Please check your Contract note and take note of open positions in it.

Closure of discrepancies:
If in case you find any discrepant trades in your contract note, which are not initiated by you, you are advised to close / square them off before 9:30 AM on Monday, 17th April, 2023. .

Any positions open after 9:30 am, Monday, 17 April 2023, will be considered as a transaction of your choice (undisputed), and will not be considered for further action.

Submit your dispute case:
Once you have squared-off your trades from your account before 9:30 AM on Monday, 17th April 2023, please raise a dispute case by sharing the details of discrepancies by writing to our Risk Management Department by sending an email on tradesettlement@shoonya.com

Review Process:
Once we receive your dispute case, our team will review it. You can be rest assured that we will reach a mutually amicable solution.

We would like to assure you that we have mitigated the situation currently. In accordance with regulatory guidelines, we are putting processes in place to ensure that such a situation does not arise in future.
We sincerely apologize for the inconvenience caused to you, and deeply regret the same. We want to reiterate that we are here to serve you the best.

Team, Please follow this process if you are a Finavsia User if you have issues with yesterday's trades

The speed at which 1Cliq executes order is mind-blowing. I was in this trade only for 4secs, got 15points. Hats off!

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Good Morning Team, After a Long Weekend with 2 Crucial Quarterly Results from Infy & HDFC Bank, Markets are expected to take twists & turns based on Investor sentiments. Currently the way US ADR reacted on Infy suggests expect IT stocks to take a Beating with Infy leading from the front with their poor guidance & much below performance than Market Expectations. HDFC Bank was on Par but below Analyst Expectations. But considering the way both Nifty & BN rallied this month, expect some pause & some correction as we move forward. We might see some divergence happening with BN & Nifty this week, with IT Falling, we may see BN taking the lead & staying on other side of the wicket. So, playing according to strength of the Index will be key, also focus on Stocks which are getting released with Reaults, as Markets tend to move based on Some of these large cap stocks. Overall expect Markets to be in Sideways after initial fall. Happy Trading 👍

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Good Morning Team, Yesterday Markets played out exactly as mentioned in Morning Message... get Ready to see continuation of that today, but only change in script is Today FinNifty Expiry & expect moves played based on that. Yesterday we had several Open & Highs on Calls not triggered along with Futures Open & High, expect that to play a part either today or by Thursday Expiry. Overall Bullish sentiment continues in BN positionally & unless yesterday's low is broken its Buy on Dips market for me. Happy Trading👍