You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter:
- introduce yourself;
- explain the situation;
- say what action you would like the company to take.

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I have received regarding the rental car I hired from your company. My name is [Your Name], and I rented a vehicle from your [Location] branch on [Rental Start Date].

Unfortunately, the air conditioner in the car stopped functioning a week ago, making driving extremely uncomfortable, especially in the current hot weather. I immediately contacted your customer service team to report the issue, and I was assured that the problem would be resolved promptly. However, despite my call, no action has been taken, and I have not received any updates regarding the repair.

I kindly request that you either send a technician to fix the air conditioner as soon as possible or provide me with a replacement vehicle in good working condition. If this issue is not resolved within the next 24 hours, I will have no choice but to request a refund and consider taking further action.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

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