Kelasi hafta DUSHANBA dan yangi bir oylik INTENSIVE MULTILEVEL COURSE boshlanadi. Qatnashmoqchi bo'lganlar @RiskTakerC1 ga murojaat qilishingiz mumkin! To'liq ma'lumotni olasiz!

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint.

Write a letter to the taxi company. In your letter
•say why you are writing and how you feel
•explain what happened
•tell them what you would like them to do



Dear Sir or Madam,

I am writing to express my dissatisfaction with the poor service I have received from your taxi company. It was distressing to experience the quality of your service and the stress that has ensued with my subsequent complaint.

A week from last Monday. I took one of your taxis to go to an important business meeting. I had booked well-ahead of time to avoid any potential problems. Although the driver said he had been to the address before, we ended up at the wrong address. Not only this, but also he seem to take longer and quite obscure route. Consequently, I was late for my appointment and had to then bear the brunt of this from my clients and my employer.

When I complained about his mistake, the driver become irate and shouted at me; I refused to pay the fare because of how much of a disaster the journey had transpired to be. The driver’s fury increased and he began to threaten me. It was at this point I felt unsafe and left the taxi. Not only I was shaken up from his behaviour, but my meeting had been sabotaged and I was highly stressed from this. Since then, I have not heard from your company at all and I have not received any letter of apology for the driver’s behavior. As a representative of your company, he should behave in a polite and civil manner particularly because it was the driver’s fault.

I would like to receive a formal apology and advise that you train your staff to conduct their business in a polite manner to costumers. I await a deep excuse from your employee’s toward me.

I look forward your immediate action to these issues.

Your faithfully,
Full name


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