UX Digest ⭕️
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A regular selection of the best UX posts from English-language resources.

Not only fresh articles with author's comments, but also a library of useful materials!

Russian materials are collected here @uxhorn

Write on both channel: @lightmaker
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Make users not care about having to wait. An article about the psychology of waiting and how you can make this a positive user experience

The most powerful UX skill

Interoperability, Openness, and Research Ops. Video + transcript of a talk delivered at dscout’s People Nerds 2022 conference dscout People Nerds 2022

How Chris Voss’ negotiation techniques help drive deeper product insights

Tool: The making of the UX CookBook

Process: How we do UX Research at BuzzFeed

Interesting: Has 82 year-old computer scientist Alan Kay blown your mind with technology from the future yet?

Study Case: Redesign iGracias SAT system Telkom University


Fresh articles by Nielsen Norman Group:

Transactional notifications: Their characteristics and when to use them

Study guide: Visual design in UX

🎥 Should DesignOps be a dedicated role?

🎥 Similarity: Gestalt principle 1 for UI Design


Opinion:

💵 The emerging role of VP of UX

Designers, stop saving links and start sending Emails


Beginners:

What is User Experience Research? Understand the problem to find truly valuable solutions

A few tips for running an effective usability session, part I

The monetary value of User Experience research

First steps to UX writing for a product. What should we do before we start designing content

Get better insights from User Interviews in 3 simple steps

The UX Interview. Uncover treasures by listening with curiosity

Accessibility, UX? Who cares?

What is a UX Research Repository?

@uxdigest
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A step-by-step guide: Information Architecture Design

Do’s and Don’ts of sound in UX. Practical guidelines on when and how to use sound in your designs

💵 Tool: How to leverage Quantitative UX for your marketing — Tools for designers and marketers

Beginners: Seven mental models for UX writing

Process:

How to write a PRD that actually helps you build products

💵 Engage stakeholders in UX research

Leaders, check in with your team after a company announcement


Experience:

Updating my career advice for User Researchers

Building a Customer Engagement Program for a 0–1 Product


Opinion:

Inclusive Perspectives

Is art the future of UX research?


Case Study:

How to create a course that empowers users: a case for Pipefy Academy

How can we help a local shop improve his online presence to be more competitive in today’s market

Redesign COVID-19 Tracking apps PeduliLindungi

@uxdigest
Using Research Findings: the balance between users’ needs and business goals

Context of use for mobile

10 (more) UX writing prompts. Inspiring topic ideas for the uninspired UXer

Become a champion of user research

Users' Needs vs Users' Wants

Career: Creating a winning UX Research portfolio

Experience: The Chimp Paradox — What UX can learn from a book on emotional intelligence

Prototyping: Should we use Lorem Ipsum in product design?

💵 Opinion: Twitter UX nightmare — verification immolation

Design: Understanding mental models in product design


Fresh articles by Nielsen Norman Group:

Content Strategy 101. A content strategy is a high-level plan that guides the intentional creation and maintenance of information in a digital product

Remote contextual inquiry: Lessons learned

🎥 Secondary research: Important UX learning right at your desk

🎥 Screen your research participants to avoid bias in user research


Beginners:

Tips for those thinking about starting a career as a UX researcher

User flow and task flow explained

Quantitative user research method summary

Cawfee Tawk Application— Usability engineering life cycle

User research: Exploring context to understand behaviour


Case Study:

Booking and Streaming for app and browser

Mobile Training App

Fake blue verification check

Alarmico Mobile Alarm App

@uxdigest
Effect of Thinking Aloud on UX metrics: A review of the evidence

How to adapt products to the cultural nuances of users? Lessons from the field: running contextual inquiries in a product trip

Accessibility in UX Writing

💵 How to get the most out of App Store feedback with Airtable. Desk research with feedback analysis

Prototyping: Updated Apple Watch UI library, interactions with effects and more

Opinion: A handoff between UX Research and Design? Not so much

💵 Interesting: WebflowConf Review


Experience:

How we developed our repository strategy

What a robbery taught me about validating assumptions in UX


Beginners:

Card sorting in product design

Product Management 101 — Do’s and Don’ts of User Interviews


Design:

Why human psychology is the most important aspect of UX design?

User Experience Design vs Product Design

It is over with simple design — your users are different

💵 The heuristics of Neurodesign. A guide to design for the brain with intention and results


Study Case:

Cab Booking App

How to provide community-based job coaching and employability skills to new college graduates

CryptoSaif. A portfolio Tracking App

Responsive E-commerce

Responsive web design for an art and music Therapist

@uxdigest
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Twenty free online resources to practice your UX writing skills

The User Experience of meeting software — 2022

Customer avatar research (but not the old way)

Representation in UX Research participant recruiting

UXR cheat sheet: Data collection & analysis

How does your team measure UX quality?

User Personas:

Part 1 — How to design interventions for customers at the bottom of the pyramid?

Part 2 — How to create User Personas?

Career: How to optimise your UX research CV / Resume

🗞 Weekly: Evaluating UX in Robots

Opinion: User Experience — the invisible yet essential skill for copywriters

Marketing: 3 things brands should know about the way people shop today

Design: The importance of cognition in User Experience — Attention

Interesting: Bharat Muni’s Natya Shastra — The craft of creating VR experience


Fresh articles by Nielsen Norman Group:

The usability of augmented reality

The Wizard of Oz method in UX

🎥 UX Researchers, we like to watch (UX Slogan #16)

🎥 Make it easy (UX Slogan #8)

🎥 Six levels of UX maturity


Process:

Automating ResearchOps

7 steps to find the real UX pain points of your product


Experience:

Talking Research

How I started UX when I didn’t know anything

Lessons learned from User Interviews


Beginners:

Here are what UX methods to use and when to use them (UX Research cheat sheet)

Quick tips for designing proper surveys in UX Research

Best UX process of 2022?

AB testing our way into Oblivion

COM-B: Using behavioural psychology in UX

Does how you present your user research matter?


Case Study:

UX Challenge: Live and audio streaming features on Vidio mobile app

Designing a useful product for the kitchen | Design Thinking Project

tiket dot com

Revamping the user experience of the Car Connect App

Night Login Website

Analyzing the UGC Direct app booking experience

MyBluebird Apps

UI/UX Mock Test: Ticketed

Medela App-UX case study

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Creating usability with motion: The UX in motion manifesto

How to design for human aging: 5 methods for inclusive digital experiences

3 things you can do today to get more impact from UX research

A UX Nightmare: When poor user experience obscures local election results

Prototyping: Designing effective UX for human eyes

Tools: Best UX tools for UX Researchers

Experience: Becoming a UX Writer for my Mom. Someone closely related to you can motivate you into a career that helps you become a better person

💵 Opinion: Storyboards are one of the most effective ways to envision a product’s future

Design: 6 mandatory Design Books 2022 — UI UX Designer Edition

Interesting: User Experience in music. A historical overview of how the masses have shaped the music we make

Beginners: How to talk to your users?


Case Study:

Soul. Web and mobile web app

The Dreaming Cake

Revamping the User Experience of the Domino’s App

Snack N’ Time

Medi-CALL digital health clinic App

Pet Care Mobile App

@uxdigest
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Content analysis as a research method in UX

A practical guide to A/B Testing (pdf)

The ultimate guide to design a great User Experience — Aristotle’s storytelling approach

Process: User research democratization is an educational practice

🗞 Weekly: Evaluating UX in Robots

Design: Ethnography in design

Career: Getting a job as a User Researcher


Fresh articles by Nielsen Norman Group:

Three pillars of user delight

Why and how to use demographics in UX

🎥 5 tips for augmented reality calibration text

🎥 Checklist for planning a user test

🎥 How to get helpful feedback


Prototyping:

Let’s increase conversions

How to write a good error message: A UX Writer’s guide

Making a better user experience on YouTube Shorts

Making the user experience of WhatsApp better


Opinion:

Implications of user research for design

How, when, and why user research should impact user-centered design


Beginners:

Don’t give away the goal of the research

Research repositories? Your focus should be on evidence boards

UX writing files: Is UX writing an underrated job?

A/B Test process

My research process checklist


Case Study:

Redesigning the IRCTC Rail Connect mobile app to reduce user abandonment

Enhancing GreatNusa interface and User Experience

Macbook Rental Marketplace mobile app (Part 1)

Skilvul challenge: Mentor on demand

Redesigning Gpay’s QR scanning microflow

What if SeaBank had an investment feature?

@uxdigest
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UX & Mixed Methods in 2 steps— you can do it! Spoiler alert: you probably already are!

Four quadrants of UX Research Methods: When to use which

How to start a User Research repository

Choosing the right sample in Quantitative UX research

8 types of bias to avoid when creating surveys

Website satisfaction survey: how to make your visitors happier

Process: How to democratize research with Gregg Bernstein

Tool: Dovetail in the details — 23 product improvements to lift your experience

🗞 Weekly: The "Ferment Era" of HCI

Marketing: Does the Net Promoter Score (NPS) predict recommendations? An analysis of online grocery behavior

Design: 10 key principles of User-Centered Design


Prototyping:

7 types of empty states and how to use them

Remove confirm inputs in web forms


Opinion:

Prioritizing those traditionally excluded from the civic process

💵 How Amazon is destroying the user experience through heavy-handed advertising


Beginners:

When should we use a UX Lab?

Information Architecture: what, why, and how?

Fact-based ux: design thinking

Is it ever too soon to start UX testing your website?

Starting out as a User Researcher: An important skill no other article talks about


Interesting:

Indoor maps for vision Accessibility

Understanding kitchen experiences and problems, and providing a solution for one identified problem


Case Study:

Cuan Point (Loyalty App)

Dinaran’s register, transaction and Help Desk flow and interface

Wellness App

Scheduled text messaging feature for Whatsapp

Boarding House App

@uxdigest
Tips for critiquing UX research plans

How to effectively leverage user insights for better product decisions

Practising accountability in UX research with survivors

How to create atomic problem statements

How lower Accessibility can translate to higher product value

Build for, and with, scholars: How User Research drives impact at semantic scholar

How to write successful transactional emails: A UX Writer’s guide

💵 Every senior UX Researcher needs to be mixed methods

Prototyping: Build wireframes and low fidelity prototypes

Experience: How I transitioned from teaching to UX in one year

Process: The secret to building a customer-centric culture

Interesting: Your keyboard can be much better


Fresh articles by Nielsen Norman Group:

How to answer UX job interview questions

UX mapping methods: Visual-design guide

🎥 Proximity: Gestalt principle for user interface design

🎥 Show me the data (UX Slogan #15)

🎥 Where should DesignOps focus?


Tool:

How to track checkout steps or pages behind a login in Crazy egg snapshots

How to retain users in a recession with UXCam


Opinion:

To identify more levers, don’t assume that users are using your product

Why food delivery apps avoid dark mode

💵 Why big-tech NPS Design is no good


Beginners:

Poor User Research gives a bad experience

How and when to employ UX Diary Studies

The Design Thinking process

What is “YOUR” UX Process?


Case study:

Market Visit - Building for the customer

MyPet — Mobile app to help pet owners with their pets’ needs

Niche restaurant menu & Food delivery App

NELSON: Video-based learning application

Interact

Safety device for kitchen

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And nobody reads…
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Tree testing: A complete guide

Qualitative analysis — Explanation of the more common techniques

Does Thinking Aloud increase task time?

7 pie charts that explain consumer behavior in eCommerce

What to have prepared so you nail your next UX design or research phone screen

5 ways to measure your product’s UX

Microcopy matters: The UX Designer’s guide to writing better copy

Handling negative feedback

Prototyping: 12 tips for designing an eCommerce home page to increase sales

Experience: Conducting User Research for social good project in Croatia

Analysis: What’s up with Whatsapp's poll?

💵 Beginners: OKR and UX — Examples and Resources


Process:

Scaling UX teams through ResearchOps

How we do user interviews at Bravo

Operationalising your UX KPIs


Marketing:

Why User Experience is key to digital Marketing success — What marketers need to know

How to effectively measure customer experience & what to do to improve it?


Opinion:

Why User Experience Honeycomb is important?

Why is it critical for designers to embrace liberal arts alongside their other “empathies”?


Case Study:

Make the search experience better on the student platform

48 hours revamping UX Journey — A Designathon

Fare

Career Fair Plus app — solving existing interface and user experience problems

Making the Terrace user friendly

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How to evaluate the frequency of problems found during usability testing?

Discovery Research — Interview guide (+50 questions)

The process of narrowing down research

The future of UX Writing: Trends and predictions

Bad UX Writing: 5 mistakes to avoid

Prototyping: 9 usability errors and how to avoid them

Experience: My dive into product design — A study of Design Thinking

Case Study: Designing a better betting experience


Process:

Democratizing User Research to innovate and refine digital products

4 common UX mistakes organisations make


Opinion:

Stop dividing generative and evaluative research

Why Artificial Intelligence (AI) needs good User Experience?

UX vs UI. Here we are. Again.


Beginners:

Starting with user research

What is UX Research? Definition & methodologies

💵 I Lost $8,000 Dollars on a UX Course when the information is online for free (spoiler: YouTube, Reddit, UX Collective, NNG and Muzli)

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UX research housekeeping

🗞 Weekly: The state of UX in 2023

UXR career transitioner guide (the list of books, articles, videos, podcasts, etc)

6 key rules of asking questions in UX Research and beyond

Experience: Don’t you have a prototype to show me? UX researcher’s tale of woe and tips on recruiting B2B participants

Marketing: HMI UX Marketing study


Fresh articles by Nielsen Norman Group:

It’s time we addressed time-zone selectors

Supercharge UX Research by automating workflows and repetitive tasks

🎥 Checklist for moderating a user test

🎥 Users are not lazy (UX Slogan #10)

🎥 Internal vs. external validity in UX-Study design


Opinion:

Understanding the next billion users

Future banking trends 2023: Democratizing the financial experience


Beginners:

A fail-safe guide to moderating research sessions

Generating insights from qualitative research

How to conduct user research with a prototype


Case Study:

A good user experience is sometimes just about reassurance

How to use the Design Thinking process on a non-digital product?

Design challenge to improve the experience in public hospitals in France

Muse: Labyrinths and Repeat

@uxdigest