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https://blog.it-kb.ru/2014/03/20/system-center-2012-r2-integration-opsmgr-scom-dpm-with-third-party-servicedesk-via-scorch-orchestrator/
Интеграция SCOM 2012 R2 и SCDPM 2012 R2 со сторонней системой ServiceDesk с помощью SCOrch 2012 R2