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https://euzicasa.wordpress.com/2014/10/12/no-apology-but-acknowledgement-of-failings-from-facebook-facebook-q-on-a-scale-from-1-10-how-emotional-are-you-today/
No Apology, But Acknowledgement of Failings from Facebook (facebook Q: on a scale from 1-10... how emotional are you today?