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https://mxsmirnov.com/2011/12/26/%d0%be-%d1%82%d0%be%d0%bc-%d0%ba%d0%b0%d0%ba-%d0%b2%d0%b5%d0%bd%d0%b4%d0%be%d1%80%d1%8b-%d0%b8-%d0%b0%d0%bd%d0%b0%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b8-%d0%bf%d0%be%d0%b1%d0%b5%d0%b4%d0%b8%d0%bb%d0%b8-i/
О том как вендоры и аналитики победили ITIL