大家好，我是Jeremy，一位產品設計師@Agoda. 今年三月底開啟了UX 101的專題，想藉由分享自己的觀點，並與其他夥伴進行對話。

How web forms lack empathy and what can designers do about it?

The Streamlining Checkout Experience series.

We've all heard that when it comes to form user experience, shorter is better. But this guideline fails to account for other factors such as which fields are used, how they’re designed, and how engaging the form experience is. That's why Mike Madaio is here…