Job Title: #CRM_Engineer
Date: January 16, 2022
Location: #Fars #Markazi #East_Azerbaijan
Description
Shift based
⁃ Handling Customer Complaint.
⁃ Analyzing Second line service and Ticket Creation.
⁃ Ensuring the treatment of the customer complaints received via Customer Care, and informing about the ongoing action to solve them.
⁃ Reporting and Data Base Updating.
⁃ Sending all the reports to the agreed list within the timeline, and ensuring the entire database used in the section is updated.
⁃ Strong collaborating ability, create and handle and relationships with other departments.
⁃ Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
⁃ Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
⁃ Minimum of 1 to 2 years of work experience in Telecom industry.
⁃ At least Bachelor’s degree in Electrical Engineering.
⁃ Intermediate English.
⁃ Ability to work off hours depending on Network outages and the Customer requests.
⁃ Ability to work based on shifts, full-time availability (24x7) and ability to relocate within the country.
⁃ Native and Local candidate.
Company: #NAK
Contact Info: narges.yari@nak-mci.ir (Please mention “CRM Engineer”+requested location in the subject of email)
@IranTelecomJobs
Date: January 16, 2022
Location: #Fars #Markazi #East_Azerbaijan
Description
Shift based
⁃ Handling Customer Complaint.
⁃ Analyzing Second line service and Ticket Creation.
⁃ Ensuring the treatment of the customer complaints received via Customer Care, and informing about the ongoing action to solve them.
⁃ Reporting and Data Base Updating.
⁃ Sending all the reports to the agreed list within the timeline, and ensuring the entire database used in the section is updated.
⁃ Strong collaborating ability, create and handle and relationships with other departments.
⁃ Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
⁃ Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
⁃ Minimum of 1 to 2 years of work experience in Telecom industry.
⁃ At least Bachelor’s degree in Electrical Engineering.
⁃ Intermediate English.
⁃ Ability to work off hours depending on Network outages and the Customer requests.
⁃ Ability to work based on shifts, full-time availability (24x7) and ability to relocate within the country.
⁃ Native and Local candidate.
Company: #NAK
Contact Info: narges.yari@nak-mci.ir (Please mention “CRM Engineer”+requested location in the subject of email)
@IranTelecomJobs
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Job Title :#CRM_Engineer
Date: February 8, 2022
Location: #Tehran
Description:
· Customer complaint handling – second line service.
· Analyze and ticket creation.
· Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
· Reporting and database updating.
· Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Key Professional Competencies:
· Strong collaborating ability, create and handle and relationships with other departments.
· Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
· Analytical and problem-solving.
· Persistence and perseverance.
· Rigor and organization.
· Working under pressure.
· Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
· Intermediate at English.
· Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
· Ability to work off hours depending on Network outages and Customer requests.
· Full-time availability (24/7) to support after office hours and be able to relocate within the country.
Qualifications & Experience:
· At least 2 relevant working experiences within the mobile or telecommunications industry related to Technical Filed. BS degree in Telecommunications.
Please mention CRM Engineer in email subject .
Company: #NAK
Contact info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs
Date: February 8, 2022
Location: #Tehran
Description:
· Customer complaint handling – second line service.
· Analyze and ticket creation.
· Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
· Reporting and database updating.
· Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Key Professional Competencies:
· Strong collaborating ability, create and handle and relationships with other departments.
· Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
· Analytical and problem-solving.
· Persistence and perseverance.
· Rigor and organization.
· Working under pressure.
· Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
· Intermediate at English.
· Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
· Ability to work off hours depending on Network outages and Customer requests.
· Full-time availability (24/7) to support after office hours and be able to relocate within the country.
Qualifications & Experience:
· At least 2 relevant working experiences within the mobile or telecommunications industry related to Technical Filed. BS degree in Telecommunications.
Please mention CRM Engineer in email subject .
Company: #NAK
Contact info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs
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Job Title: #CRM_Engineer
Date: February 23, 2022
Location: #Fars #East_Azarbaijan #Isfahan #Markazi
Description:
· Customer complaint handling – second line service.
· Analyze and ticket creation.
· Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
· Reporting and database updating.
· Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Key Professional Competencies:
· Strong collaborating ability, create and handle and relationships with other departments.
· Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
· Analytical and problem-solving.
· Persistence and perseverance.
· Rigor and organization.
· Working under pressure.
· Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
· Intermediate at English.
· Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
· Ability to work off hours depending on Network outages and Customer requests.
· Full-time availability (24/7) to support after office hours and be able to relocate within the country.
Qualifications & Experience:
· At least 2 relevant working experiences within the mobile or telecommunications industry related to Technical Filed. BS degree in Telecommunications.
Please mention CRM Engineer in email subject .
Company: #NAK
Contact info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs
Date: February 23, 2022
Location: #Fars #East_Azarbaijan #Isfahan #Markazi
Description:
· Customer complaint handling – second line service.
· Analyze and ticket creation.
· Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
· Reporting and database updating.
· Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Key Professional Competencies:
· Strong collaborating ability, create and handle and relationships with other departments.
· Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
· Analytical and problem-solving.
· Persistence and perseverance.
· Rigor and organization.
· Working under pressure.
· Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
· Intermediate at English.
· Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
· Ability to work off hours depending on Network outages and Customer requests.
· Full-time availability (24/7) to support after office hours and be able to relocate within the country.
Qualifications & Experience:
· At least 2 relevant working experiences within the mobile or telecommunications industry related to Technical Filed. BS degree in Telecommunications.
Please mention CRM Engineer in email subject .
Company: #NAK
Contact info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs
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موقعیت شغلی: #نیروی_با_تجربه_برای_FO_leader #FO_Engineer #FO_IP #CRM_Engineer
تاریخ: 07/08/1402
محل کار: #تهران_وست_(ایرانسل)
توضیحات:
شرکت دلتا ارتباطات ایرانیان جهت تکمیل کار خود برای پروژه FO احتیاج به افراد با تجربه در قسمتهای ذیل دارد
1- FO engineer
2- IP FO Engineer
3- CRM Engineer
4- FO team leader
افراد واجد شرایط باید به زبان انگلیسی تسلط نسبی داشته باشند
شرکت: #دلتا #ارتباطات #ایرانیان
اطلاعات تماس: ۰۹۱۲۸۳۶۸۴۳۱
@IranTelecomJobs
کاربر گرامی، کانال هیچ گونه مسئولیتی در مورد صحت آگهی و اعتبار و صلاحیت کارفرما ندارد، شما مختارید بنا به صلاحدید خود نسبت به تحقیق در مورد کارفرما و تماس و یا عقد قرارداد اقدام کنید.
تاریخ: 07/08/1402
محل کار: #تهران_وست_(ایرانسل)
توضیحات:
شرکت دلتا ارتباطات ایرانیان جهت تکمیل کار خود برای پروژه FO احتیاج به افراد با تجربه در قسمتهای ذیل دارد
1- FO engineer
2- IP FO Engineer
3- CRM Engineer
4- FO team leader
افراد واجد شرایط باید به زبان انگلیسی تسلط نسبی داشته باشند
شرکت: #دلتا #ارتباطات #ایرانیان
اطلاعات تماس: ۰۹۱۲۸۳۶۸۴۳۱
@IranTelecomJobs
کاربر گرامی، کانال هیچ گونه مسئولیتی در مورد صحت آگهی و اعتبار و صلاحیت کارفرما ندارد، شما مختارید بنا به صلاحدید خود نسبت به تحقیق در مورد کارفرما و تماس و یا عقد قرارداد اقدام کنید.
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