Job Title: #Customer_Network_Support_Engineer

Date: 04 Dec 2017
Location: #Tehran
Job Description:
We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.
Responsibilities:

The Customer Network Support Engineer is responsible for

Customer request handling
Developing and maintaining relationships
Identifying new business opportunities

Key Qualifications:

Education: (Recruiter to supply educational requirements)
Min years of experience (Recruiter to supply)
Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
Market insight
Financial acumen and skills
Ericsson portfolio knowledge preferred
Service Delivery process, models and strategy
Change and improvement management skills
Consultative selling skills
Negotiation and argumentation skills

Additional Requirements:

PROPS-C, or similar

Comapny: #Ericsson
Contact Info: https://jobs.ericsson.com/job/Teheran-Customer-Network-Support-Engineer-07/445549000

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