Job Title: #Field_Service_Engineer
Date: Nov 23, 2020
Location:# #Alborz
Description:
• Follow operational end to end action with the subcontractors to erase the network Problem.
• Troubleshoot and repair equipment breakdown or failure.
• Fix the problem in case of outage, and define action plan to avoid the same problem in the future.
• Verify network installations and activities are performed according to safety rules.
• Support Network integration for the integration of elements, and ensure all alarms are cleared before any confirmation.
• Perform PM activities on each site assigned on his region, produce report on each site with detailed problem and propose solution.
• Detect all elements (Gen-Set, AC, Tower…) related issues regarding all CM and PM needs to be performed.
• Follow and audit PM done by the subcontractors.
• Check the preventive maintenance report provided by the subcontractors, and highlight in case of deviations.
• Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA.
• Receive Work Order/CR, check and confirm if any problem can be issued during the execution, inform the management in case of issues.
• Respect the agreed SLA for WO/CR execution, and inform Front office shift for any delay regarding previously agreed timeline execution.
• Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer.
• Prepare weekly meetings with the Subcontractors to define action plan regarding the Radio alarm still pending, projects and action plan.
• Report and address immediately any deviations and anomalies, and ensure to send maintenance intervention report after each intervention (Internal or from Subcontractors).
• Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database).
• Ensure stock database is always updated.
• Update the network database for each action done in the network.
• Be responsible to have full information regarding the materials, equipment and routing plan for his updated region (Soft & Hard).
• Produce monthly report on all power/Transmission/HW outages and provide root cause analysis.
Qualification:
· At least 3 year relevant working experience in related field.
· BS degree in technical fields.
· Local candiate
· Familiar with Telecom fields.
· Local candidate.
· Proficient English.
· Good Knowledge of MS Pack Office (Word Excel, PowerPoint, Access, Visio etc.).
· Process and Project Management.
· Subcontractor Management.
· Rigor & Organization.
· Leadership and people management skills
· Analytical & Problem Solving
Please mention Field Services Engineer in email subject
Company: #NAK
Contact Info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs
Date: Nov 23, 2020
Location:# #Alborz
Description:
• Follow operational end to end action with the subcontractors to erase the network Problem.
• Troubleshoot and repair equipment breakdown or failure.
• Fix the problem in case of outage, and define action plan to avoid the same problem in the future.
• Verify network installations and activities are performed according to safety rules.
• Support Network integration for the integration of elements, and ensure all alarms are cleared before any confirmation.
• Perform PM activities on each site assigned on his region, produce report on each site with detailed problem and propose solution.
• Detect all elements (Gen-Set, AC, Tower…) related issues regarding all CM and PM needs to be performed.
• Follow and audit PM done by the subcontractors.
• Check the preventive maintenance report provided by the subcontractors, and highlight in case of deviations.
• Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA.
• Receive Work Order/CR, check and confirm if any problem can be issued during the execution, inform the management in case of issues.
• Respect the agreed SLA for WO/CR execution, and inform Front office shift for any delay regarding previously agreed timeline execution.
• Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer.
• Prepare weekly meetings with the Subcontractors to define action plan regarding the Radio alarm still pending, projects and action plan.
• Report and address immediately any deviations and anomalies, and ensure to send maintenance intervention report after each intervention (Internal or from Subcontractors).
• Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database).
• Ensure stock database is always updated.
• Update the network database for each action done in the network.
• Be responsible to have full information regarding the materials, equipment and routing plan for his updated region (Soft & Hard).
• Produce monthly report on all power/Transmission/HW outages and provide root cause analysis.
Qualification:
· At least 3 year relevant working experience in related field.
· BS degree in technical fields.
· Local candiate
· Familiar with Telecom fields.
· Local candidate.
· Proficient English.
· Good Knowledge of MS Pack Office (Word Excel, PowerPoint, Access, Visio etc.).
· Process and Project Management.
· Subcontractor Management.
· Rigor & Organization.
· Leadership and people management skills
· Analytical & Problem Solving
Please mention Field Services Engineer in email subject
Company: #NAK
Contact Info: Job.vacancies@nak-mci.ir Narges.yari@nak-mci.ir
@IranTelecomJobs