Job Title: #NOC_Supervisor

Date: 11 Dec 2017
Location: #Tehran
Job Description:
• The Contact Center Supervisor will be responsible for the overall performance of the Contact Center including contacts' interactions, overall performance and quality assurance. • The Supervisor will be responsible for the prioritization of all work functions and determining appropriate staffing to meet established service level agreements and to achieve the department profitability goals.• This position reports directly to CTO . • Must possess outstanding leadership abilities including the capacity to supervise and manage multiple people, organization, planning, multi-tasking, problem/conflict resolution, listening, interpersonal communications, and follow up. Must be able to strategize, plan, and manage projects successfully, have strong Independent judgment skills as well as the ability to make effective decisions quickly, and effective analytical skills• Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals • Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.• Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines.• Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts• Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team
Comapny: #Iran_Solar
Contact Info: https://www.irantalent.com/home/NOC-supervisor--jobs-in-Tehran-Iran-33133.html

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