Welcome to our new format #Howto, where we address the most frequently asked questions from Combo.Cards users.
What commission fees do you charge?
Combo.Cards charges several types of commissions:
— A commission of 3% for depositing funds in USDT or via AdСombo.
— 1% commission additionally for depositing USDT from exchange wallet (Binance, Huobi, Capitalist, etc.).
— A commission of 1% + 1 USD/EUR for withdrawals from virtual cards to the account balance.
— A commission of $0.5 per declined payment. In the future, your commission will be reduced depending on your decline rate. The fewer declines you have, the more cashback you will receive.
It's as simple as that — we don't have hidden commissions and have built a transparent system for all to benefit from. If you face any difficulties or have any questions, feel free to contact our support team. We'll be happy to help you out!
What commission fees do you charge?
Combo.Cards charges several types of commissions:
— A commission of 3% for depositing funds in USDT or via AdСombo.
— 1% commission additionally for depositing USDT from exchange wallet (Binance, Huobi, Capitalist, etc.).
— A commission of 1% + 1 USD/EUR for withdrawals from virtual cards to the account balance.
— A commission of $0.5 per declined payment. In the future, your commission will be reduced depending on your decline rate. The fewer declines you have, the more cashback you will receive.
It's as simple as that — we don't have hidden commissions and have built a transparent system for all to benefit from. If you face any difficulties or have any questions, feel free to contact our support team. We'll be happy to help you out!
How to deposit funds to my account?
To add funds to your account balance, you can choose from three options: AdСombo, wire transfer, or USDT. Select the one that suits you best!
The minimum deposit amount varies depending on the payment method:
— Crypto transfers: 1 USDT
— AdСombo: $50
— Wire transfers: $5000
New users can deposit up to 5 000 USDT without any commission fees within two weeks of signing up and 20 cards for free. For more detailed information on each payment method, please refer to our guide. #Howto
To add funds to your account balance, you can choose from three options: AdСombo, wire transfer, or USDT. Select the one that suits you best!
The minimum deposit amount varies depending on the payment method:
— Crypto transfers: 1 USDT
— AdСombo: $50
— Wire transfers: $5000
New users can deposit up to 5 000 USDT without any commission fees within two weeks of signing up and 20 cards for free. For more detailed information on each payment method, please refer to our guide. #Howto
How to activate an account?
To register for the service, you need to go to the main page of Combo.Cards and enter the following information:
- work email
- password
- first and last name
- contact information (such as Telegram username)
After registering, you will receive an email with a confirmation and instructions for verification of your account. It takes up to 1-2 working days to verify your account.
Pay for your advertising needs with Combo.Cards, and we will take care of the rest! #HowTo
To register for the service, you need to go to the main page of Combo.Cards and enter the following information:
- work email
- password
- first and last name
- contact information (such as Telegram username)
After registering, you will receive an email with a confirmation and instructions for verification of your account. It takes up to 1-2 working days to verify your account.
Pay for your advertising needs with Combo.Cards, and we will take care of the rest! #HowTo
How to get a 3DS/OTP code?
All of our virtual cards support 3DS, and you can obtain your 3DS/OTP codes through your personal Telegram bot. Follow these steps to set it up:
1. Go to your Combo Cards account and navigate to Settings -> Telegram account token -> Generate. Then, copy the address from the pop-up window.
2. Click the Bot button, press "Start", and paste the address you copied from your account.
3. You're all set up!
In the Settings, you can also enable other notifications. This way, you can get notified about approved and declined transactions or receive messages about the minimum amount of account balance. #HowTo
All of our virtual cards support 3DS, and you can obtain your 3DS/OTP codes through your personal Telegram bot. Follow these steps to set it up:
1. Go to your Combo Cards account and navigate to Settings -> Telegram account token -> Generate. Then, copy the address from the pop-up window.
2. Click the Bot button, press "Start", and paste the address you copied from your account.
3. You're all set up!
In the Settings, you can also enable other notifications. This way, you can get notified about approved and declined transactions or receive messages about the minimum amount of account balance. #HowTo
Why are my cards locked?
Users can block or freeze their virtual card on demand. However, the system also provides a mechanism for automatic freezing. This occurs when the account balance does not have enough funds:
— To keep cards active, the account balance in the currency must be above 0. If your balance card has a negative balance, please contact our support team*
— If the balance of a specific card has become negative and it has been locked, it is necessary to top up its balance separately.
— For a limited type of card, it is necessary to have at least 100 currency units on the account balance.
— If the limit card has been locked, it is necessary to replenish the account balance.
It takes 3 minutes to reactivate a card. After that, you can continue using it.
To avoid freezing and possible declines, we recommend enabling notifications in your Telegram bot about critical balance levels. Currently, we send notifications to your email if the balance decreases or if the card is already frozen. #HowTo
Users can block or freeze their virtual card on demand. However, the system also provides a mechanism for automatic freezing. This occurs when the account balance does not have enough funds:
— To keep cards active, the account balance in the currency must be above 0. If your balance card has a negative balance, please contact our support team*
— If the balance of a specific card has become negative and it has been locked, it is necessary to top up its balance separately.
— For a limited type of card, it is necessary to have at least 100 currency units on the account balance.
— If the limit card has been locked, it is necessary to replenish the account balance.
It takes 3 minutes to reactivate a card. After that, you can continue using it.
To avoid freezing and possible declines, we recommend enabling notifications in your Telegram bot about critical balance levels. Currently, we send notifications to your email if the balance decreases or if the card is already frozen. #HowTo
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How to work as a team?
Once your account is activated, you will be automatically assigned the role of Business Owner. Combo Cards has a role system that enables you to invite teammates and give them access to features and information according to the roles you assign.
The list of roles available:
— Business owner: can do everything, for example, replenish the balance, add cards, make transactions, invite and manage users and their balances, see statistics, etc.
— Team Lead: has the same rights as a Business Owner but only within an assigned group.
— Finance manager: can replenish the balance, view all the issued cards and statistics, but can’t manage users’ accounts.
— Media Buyer: can only make transactions with the assigned card and view personal statistics related to it.
In the upcoming post, we will provide further information on how to change a user's role, top up an individual balance, and other related topics. #HowTo
Once your account is activated, you will be automatically assigned the role of Business Owner. Combo Cards has a role system that enables you to invite teammates and give them access to features and information according to the roles you assign.
The list of roles available:
— Business owner: can do everything, for example, replenish the balance, add cards, make transactions, invite and manage users and their balances, see statistics, etc.
— Team Lead: has the same rights as a Business Owner but only within an assigned group.
— Finance manager: can replenish the balance, view all the issued cards and statistics, but can’t manage users’ accounts.
— Media Buyer: can only make transactions with the assigned card and view personal statistics related to it.
In the upcoming post, we will provide further information on how to change a user's role, top up an individual balance, and other related topics. #HowTo
How to change a user's role?
In Combo Cards, there are 4 types of roles that can be assigned to team members: Business Owner, Team Lead, Finance Manager, and Media Buyer.
To change a user's role, go to the "Manage Users" menu. There you will find a list of users and their roles. Click on the first icon in the "Actions" column next to the user whose role you want to change. In this section, you can edit the account settings, including the role.
Only users with the roles of Business Owner and Team Lead have the ability to change roles. Therefore, the Business Owner can change the following roles:
— In a parent company, users with the Finance Manager role can be assigned to a subsidiary company with roles such as Media Buyer, Team Lead, and Finance Manager. It's important to note that the current group will be reset, so be sure to link that user back to the group.
— In a subsidiary company, users with the roles of Team Lead, Media Buyer, and Finance Manager can be assigned to any roles except for Business Owner.
Users with the Team Lead role can only change the roles of users within their group. They can change the role of a Media Buyer to a Finance Manager, and vice versa. #HowTo
In Combo Cards, there are 4 types of roles that can be assigned to team members: Business Owner, Team Lead, Finance Manager, and Media Buyer.
To change a user's role, go to the "Manage Users" menu. There you will find a list of users and their roles. Click on the first icon in the "Actions" column next to the user whose role you want to change. In this section, you can edit the account settings, including the role.
Only users with the roles of Business Owner and Team Lead have the ability to change roles. Therefore, the Business Owner can change the following roles:
— In a parent company, users with the Finance Manager role can be assigned to a subsidiary company with roles such as Media Buyer, Team Lead, and Finance Manager. It's important to note that the current group will be reset, so be sure to link that user back to the group.
— In a subsidiary company, users with the roles of Team Lead, Media Buyer, and Finance Manager can be assigned to any roles except for Business Owner.
Users with the Team Lead role can only change the roles of users within their group. They can change the role of a Media Buyer to a Finance Manager, and vice versa. #HowTo
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A new feature for mass card top-up has been added in Combo Cards 🚀
In this post, we will talk about how to work with it.
The process itself is quite simple, follow these steps:
— Go to the "Virtual cards" section and click on the "Top up cards" button.
— After that, a new tab will be opened, where the available balance will be shown and the possibility to choose the replenishment currency.
— Select the currency, then the BIN of the cards you plan to replenish. You can replenish cards in bulk that have a common BIN.
— Choose the cardholder and specify the top-up amount. It should not exceed the maximum value that will appear in the window. After that click "Confirm".
— Done!
For mass replenishment, no commission is charged, only if you have already selected a card with such conditions. #HowTo
In this post, we will talk about how to work with it.
The process itself is quite simple, follow these steps:
— Go to the "Virtual cards" section and click on the "Top up cards" button.
— After that, a new tab will be opened, where the available balance will be shown and the possibility to choose the replenishment currency.
— Select the currency, then the BIN of the cards you plan to replenish. You can replenish cards in bulk that have a common BIN.
— Choose the cardholder and specify the top-up amount. It should not exceed the maximum value that will appear in the window. After that click "Confirm".
— Done!
For mass replenishment, no commission is charged, only if you have already selected a card with such conditions. #HowTo