#supportagent

"Pritsol" LLC company is looking for Customer Support Agent

📌 About Us:

At Pritsol LLC, we are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Support Agent.

📌 Qualifications:

• Excellent communication skills, both written and verbal;
• Strong problem-solving abilities and a customer-oriented mindset;
• Ability to upsell and drive additional revenue;
• Basic technical knowledge and a willingness to learn;
• Previous experience in customer support or a similar role is preferred;
• Strong organizational skills and attention to detail;
• Proficiency in English is a must.

📌 Key Responsibilities:

• Communicate with existing clients daily via Telegram, email, and Zoom to gather feedback on products and services;
• Identify and document areas for improvement based on client feedback;
• Upsell products and services to enhance client satisfaction and drive revenue growth;
• Provide Tier 1 support by handling simple troubleshooting and resolving basic issues;
• Gather detailed information on bugs and escalate to the technical team when necessary;
• Maintain accurate records of customer interactions and feedback;
• Collaborate with the technical team to ensure timely resolution of escalated issues;
• Participate in training sessions to stay updated on product knowledge and support procedures.

📌 Benefits:

• Comprehensive training program to develop your skills as Tier 1 support;
• Flexible working hours and remote work options;
• Friendly and supportive team environment;

• 100% Remote Role

☎️ Contact:@nmbb2809

@data_ish