Galileo Ethiopia/Travelport Ethiopia
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Eid Mubarak!
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TWO DAYS UNTIL RETIREMENT OF SMARTPOINT 8.1 - 9.1
Service Alert - Impact to Sabre Hosted Carriers
Dear our esteemed customers,
Warm Greetings!!!

Situation resolved!

Thank you for your patience!

Kind regards!
Travelport Ethiopia Team.
Eid al-Adha Mubarak!
Dear our esteemed customers,
Warm greetings!

We are currently experiencing a system outage. Our team is working to resolve the issue as quickly as possible.

In the meantime, please switch off the system, wait a few seconds, and then turn it back on to check if it has returned to normal.

We will provide another update as soon as the issue is resolved. Thank you for your patience.

Best regards,
Dear our esteemed customers,
Warm greetings!

The system issue has been resolved, and all services are now operating normally.

If you are still experiencing any issues, please restart the system and try again. If the problem persists, please contact us for further assistance.

Thank you for your patience and understanding.

Best regards,
Dear Our Esteemed Partners,
Happy 2019 Irreechaa Holiday! 🌿

Due to the Irreechaa holiday celebration, our support teams will be working from home tomorrow, Saturday, 03 October 2026.

If you require any assistance, please contact us via our support email: galileosystem@ethiopianairlines.com. All your requests will be handled on time.

Thank you for your understanding, and we wish you a happy, peaceful, and blessed Irreechaa holiday!

Best regards,
Travelport Ethiopia Team
Dear esteemed partners

Warm greetings!

Please be informed that the Galileo system is currently experiencing a global technical issue affecting connectivity to Amadeus-hosted carriers. As a result, ticketing on these airlines is temporarily unavailable. Ethiopian Airlines (ET) remains operational.

Travelport’s technical teams are working hard to resolve the issue as soon as possible.

We apologize for the inconvenience and thank you for your patience and understanding.

Kind regards,
Travelport Ethiopia Team
 
Dear Esteemed Customers,
Warm greetings!

We are pleased to inform you that the Galileo system has been restored and is now operating normally. All affected services, including ticketing for Amadeus-hosted carriers, are now available.
We apologize for the inconvenience caused and sincerely thank you for your patience and understanding.

Kind regards,
Travelport Ethiopia Team