#Urgent hiring for a Call Centre Quality Analyst-Arabic speaker with Excellent English-Dubai.
-No. Of Vacancies: 5
Job Requirements:
·Performs call monitoring and provides trend data to
QA/Ops management team.
·Participates in design of call monitoring formats and
quality standards.
·Uses quality monitoring data management system to
compile and track performance at team and individual level.
·Performs monitors of contact centre touchpoints (email,
inbound, outbound, chat...etc).
·Participates in customer and client listening programs
to identify customer needs and expectations.
·Provides actionable data to various internal support
groups as needed.
·Coordinates and facilitates call calibration sessions.
·Provides feedback to call centre agents and leaders
(coaching competencies).
·Prepares and analyses internal and external quality
reports for management staff review.

-Applicant must be currently based in U.A.E and available to join immediately

You may share your Resume/C.V with the subject of ''QA" at: rehab.mousa@teleperformance.com
Only shortlisted candidates will be contacted.
#callcenter #qualityanalyst #dubaijob #dubaijobseekers #callcenterjobs