Account Manager (for Contact Center - Riyadh)

Gulf Customer Experience (Gulf CX) is #Hiring Account Supervisor
based on #KSA #Riyadh
#Job #responsibilities & #duties as following:

-Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
-Answering agent questions regarding best practices or difficult calls.
-Identifying operational issues and suggesting possible improvements.
-Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
-Preparing reports and analysing data to assist management as they determine call centre goals.
-Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Requirements:
-Saudi Nationality is a must
-6+ years of experience as Account Supervisor/Manager in contact centre
-Diploma or higher degree (preferable)
-Professional certificate is a plus

If you're interested, please submit your CV with the job role + location in the title for the following email:

Jobsksa@gulfcx.com