Dear Google Ads Support Team,

I am writing to report a severe system failure in my account (CID:***) that occurred between March 19 and March 20, 2026. This issue involves not only a massive violation of daily budget limits but also ignored account-level safety settings resulting in highly anomalous CPCs on low-quality placements.

1. Severe Overdelivery Issue:
According to Google Ads policy, a campaign may spend up to 2x its daily budget. However, my campaigns spent over 7 times their UAH 200.00 daily budget, reaching over UAH 5,480.00 in a single day.

2. Ignored Exclusions & Low-Quality Placements:
Upon reviewing the placement report, I discovered that the vast majority of this massive spend went to extremely low-quality, hyper-casual gaming sites (e.g., sgamer.net, littleyardgames.com).
Crucially, my account was specifically configured to prevent this:

I proactively excluded these types of audiences and sites in the Placement Exclusions.

I have strict exclusions set up in the account's Content Suitability settings.

It appears the system entirely bypassed these safety controls.

3. Anomalous CPC / Suspected Invalid Traffic:
Furthermore, the CPC on these "trash" gaming placements was inexplicably charged at 80 to 150 UAH ($2 - $4) per click. This is highly abnormal for low-tier gaming inventory, especially on sites like sgamer.net that use incentivized or forced ad-view mechanics (which often generate accidental or invalid clicks).

Requested Actions:

I request a manual review of this overdelivery and a Billing Adjustment (Overdelivery Credit) for all amounts exceeding the 2x daily budget limit for the affected campaigns.

I request an Invalid Traffic investigation regarding the UAH 80-150 clicks on these gaming sites, as they bypassed my explicit Content Suitability and placement exclusions.

I have attached screenshots showing the budget overspend, the campaign statuses, and evidence of the low-quality placements involved.

Thank you for your prompt assistance in resolving this system error.

Best regards,
***