Top Product Management and UX Articles of 2022

Stop using user personas, and start talking to people

UX and NPS benchmarks of restaurant reservation websites (2022)

4 habits User Researchers can learn from therapists — Looppanel

UX Audit: how to get a design brief done without a workshop and high-cost research

Raising awareness for web accessibility [Infographic] — International day of persons with disabilities

💵 Understanding workflow interviews, one of the best 5-minute reality checks from users

Experience: Doing user research in prisons

Opinion: What lies ahead for UX Writing

Prototyping: Empty states — 5 practical tips for designers

Design: Beautiful is not always comfortable


Beginners:

Bulletproof user research plan template

Advice regarding data analysis to junior UX Researchers

UX Research methods — User interviews

What is an insight?

How to choose the right research methodology(-ies) for your project


Case Study:

Planning research to reduce the drop-off rate: Study case for Amoeba virtual internship

Enhancing urgent care and emergency care services in the USA — HealthFul

Giving Bumble users what they want

Understanding big bills: The patients behind the numbers

Ecommerce or practitioners website

Recreating the unexpected interactions of live music

Designing a cafe seat reservation app for those who work from cafes

Wrexham vs. Twitter: a study in contrasts

Redesigning a breaking Twitter

Redesign My JNE App

@uxdigest

6 objections to user research and how to overcome them, with Teresa Torres

All about usability heuristic #1: Visibility of system status

🗞 Weekly: Automating UX research workflows

Prototyping: Navigating complex UX projects — What you should know

Process: Why do you need ontology in your company?

Opinion: Is there a bias for form over function in product design?


Fresh articles by Nielsen Norman Group:

Psychology for UX: study guide

How much time does it take to create a Journey Map?

🎥 Closure: Gestalt principle for user interface design

🎥 The Metaverse and User Experience


Beginners:

Usability testing tip — avoid words such as “test”,”right or wrong”, “worry”, “hurt”

🎥 Game a week: Teaching students to prototype


Case Study:

Creating a hiking dating app in Seattle

An attempt to redesign Nykaa’s streaming and improve DAU and ACV in 48 hours

Can design thinking be used to optimise your balcony?

PENNYWISE

@uxdigest

UX Research Repositories — A Definitive Guide [2022]

💵 Grading predictions about UX this year

Opinion: Stop surprising your users!

Tool: How to integrate Dovetail with Slack

Design: 10 intangibles of Design

Interesting: Expressing ideas through mind maps


Experience:

Beyond UX Research — Why and how I changed my research process

How to design a UX test collaboratively (by UX designers)


Prototyping:

The power of User Psychology — Create irresistible CTA’s

How UX Research can eliminate many mistakes


Beginners:

The science of User Experience

A complete guide — what is User Experience

An overlapping concept, UX vs UI, what’s the difference?

Why is UX Research so important?

Creating a user-friendly information architecture


Case Study:

Stop Smoking App

Helping students take career decision

Redesign of E-commerce Website

@uxdigest

Affordances and signifiers in UX

Usability heuristics in critical systems — 7# flexibility and efficiency of use

💵 4 levels of UX Research democratisation

Experience: We used UX Research after an Accessibility audit. Here’s what happened

Process: Hunting the UX unicorn, why one role in UX is not enough

Tool: Meet Ballpark – The new product research platform by Marvel


Interesting:

The UX of Christmas

How Cognitive Science and Artificial Intelligence are intertwined


Prototyping:

Types of writing for User Interface

Information Architecture — What is it, and how to create one?


Beginners:

What, When and Why use generative research?

Adlib — The latest technique in my UX research toolbox

Usability testing — Unmoderated and Moderated

10 User Research techniques for UX Designers [Beginner Guide]

@uxdigest

Atomic UX Research

Crafting icebreakers for design research and other fun iterations

Alternative to classical UX research methods

🗞Weekly: What UX Researchers can learn from therapists

Prototype: Creating a user-centered color palette

Career: A growth mindset – The best New Year’s resolution you can make

Opinion: User feedback is a two-way street

Design: Antipersona


Fresh articles by Nielsen Norman Group:

🎥 It depends (UX Slogan #14)

🎥 UX internships


Beginners:

Most common UX/UI mistakes

UX metrics series— Part 1 : Introduction


Case Study:

Create better progressive learning section on property fintech platform

Diabetes Care

@uxdigest

Make sure what you’re erecting is not a UX house of cards

Use of AI in UX

Competitive analysis: your most important tool

UX metrics series — Behavioral metrics. Part 1 Introduction lies here


Prototyping:

Increasing user’s convertion rate through review credibility feature

5 e-commerce ux best practices for conversions in 2023

3 easy ways to make your website more accessible


Opinion:

Too pushy with your Push Notifications!

How NOT to conduct User Research?


Beginners:

6 fundamental UX design principles you must know

I traveled 12,701 Kms to learn UX writing from alpacas


Case Study:

Varti Studio. Identity and website design

A digital solution for enhancing healthcare operations for home nurses — NurseMed App

@uxdigest

48 UX Metrics, Methods, & Measurement articles from 2022

10 ways designers and researchers can meaningfully engage with disabled people in 2023

What exactly is it that everyone does, but does it differently when it comes to UX? UX is the process or way of working

UX metrics series — Part 4: What should I track, when, and how?

All about usability heuristic #2: Match between the system and the real world

Finding a startup idea: 5 evergreen sources of user problems

Interesting: The UX of retro gaming — BurgerTime

Case Study: WhatsApp Redesign


Prototyping:

The psychology behind effective call-to-action (CTA) buttons

3 easy ways to make your website more accessible


Beginners:

ABCs of UX

What in the heuristics? An intro to heuristics in UX

Market research vs. User Experience research — what are the difference and when to use them?

Step-by-step usability testing

@uxdigest

The four themes that defined UX Research in 2022

The future of UX research and emerging trends in the field

How to facilitate UX design workshops with stakeholders

Top 6 free UX Research courses in 2023

How to set up a UX repository from scratch as a UX researcher

How to build a clean taxonomy for your UX repository

Our go-to books for user research

6 web accessibility tips every content manager should know

10 types of cognitive bias to watch out for in UX research & design

💵 Stakeholder Interviews — The ultimate guide to understanding your client

🗞Weekly: Year in review

Experience: Things I wish I knew when I became a founder — product discovery

Opinion: What green eggs and ham and UX Research have in common

Design: 5 psychology concepts used in UX design

Interesting: The dark side of accessibility at theme parks


Fresh articles by Nielsen Norman Group:

The state of mobile user experience

User-Experience quiz: 2022 UX Year in review

🎥 Connectedness: Gestalt principle for user interface design

🎥 Not all UX trends are right for you


Beginners:

How to create effective, quality surveys using UX heuristics and principles

Start with inclusive design

How to conduct a mobile app usability test

10 powerful User Research tips every UX researcher needs to know in 2023

How to find participants for UX Interviews? Free method

Usability testing: A how-to guide

6 common mistakes to avoid in user interviews


Case Study:

Waste management system

How to increase user engagement on LinkedIn by using the STEPPS framework?

@uxdigest

UX debt: Meaning, impact, and solutions

How to use the finite population correction

Understanding design utilizations in China: Investigating design award-winning products based on innovation pyramid framework

CX expert Bill Price on creating frictionless customer experiences. What if you could design a customer experience so smooth that customers don't have to contact you?

🗞 Weekly: A Big Announcement..

Analysis: Usability heuristic analysis on the makemytrip com app

Interesting: I love it, I’ll never use it — Exploring factors of product attachment and their effects on sustainable product usage behaviors

Case Study: Get a grip on stress with Grippy! A field study to understand human-wearable partnerships in stress management


Process:

Behaviors of novice and expert designers in the design process: From discovery to design

Mastering the art of ideation: strategies for generating creative ideas

Conducting secondary research in UX: Tesla

Conducting secondary research in UX: Google

Bigger impacts in organization as a UXR

Building stuff? Focus on user experience no matter what!


Opinion:

UX trends in 2023

The future is passwordless: How biometric authentication and other innovative techniques are changing the way we access our accounts


Experience:

Leveraging academic research skills for UX Research

How I gained a new appreciation for Accessibility as a new mom!


Design:

The upper class — Understanding visual hierarchy

Design enters the city — Requisites and points of friction in deepening public sector design


Beginners:

UX Audit — A step by step guide for conducting a UX review with checklist and tips

The difference between UX (User Experience) and CX (Customer Experience)?

UX Audit: Why it’s valuable, the business benefits and ensuring users keep coming back

An introduction to designing your product with the user emotions in mind

Step-by-step usability testing for a language app

@uxdigest

Mental models — how your users really think

Research and insights in 2023 – Ray’s Predictions

Process: How to tell the user’s story and get your team excited about UX

Opinion: Changes in UX research for a post covid world

Case Study: Building trust through transparent communication


Fresh articles by Nielsen Norman Group:

How practitioners create journey maps: Typical uses, roles, and methods

Personas are living documents: Design them to evolve

🎥 Infinite scrolling: When to use it, when to avoid it

🎥 This is too easy to understand (UX Slogan #17)


Beginners:

A survey of User Experience research

UX philosophy or who are UX Researcher

Are users just numbers?

Get those insights into minds! Make your UX insights easy to understand

@uxdigest

Measuring the User Experience

How UX Research methods and social media can work together

Splitting User Stories — Pattern #2: Breakdown complexity

Is storytelling in your toolbox as a UX designer or researcher? It should be

How bad UX can impact users’ daily lives

Prototyping: 7 purpose-driven UX tips for your next web-site redesign

Experience: Usability testing for XR products

Design: 7 principles of design psychology every UX Designer should know

Case Study: Exploring fears in the gig economy for a hospitality recruitment platform


Opinion:

What’s the difference between a website and a Star Destroyer? Greebles

Ethics of design and the impact of technology on society

When math and psychology just don’t agree

Innovation ≠ user experience improvement


Beginners:

Everything you need to know to get started in Design Thinking

5 common mistakes product designers make in User Research — Avoid these pitfalls

Three pillars of user experience delight

5 common mistakes to avoid in User Research

5 User testing challenges (and how to overcome them)

@uxdigest

Maximizing User Experience through multidisciplinary research: The benefits of incorporating psychology and sociology

Applying Rasch analysis to UX Research

Disability-engaged research: Capturing invisibilized access needs

🗞Weekly: Increase impact with an internal UXR newsletter

Career: How I cracked the Google UX Researcher loop

Design: Push notification best practices — 7 questions designers should ask


Prototyping:

Say YES to user onboarding

Storefront Accessibility


Opinion:

Don’t ask your users to design for you

Fundamentals of user personas


Beginners:

Better qualitative analysis

User interview: Essential guide

Top 7 user research myths you should stop believing in 2023

Defend your why's and learn how to prepare for a user interview

@uxdigest

User Research for responsible machine learning

The easy guide to creating a buyer persona

UX research survival cheatsheet

Experience: I wanted to see how far I could push myself creatively. So I kick started Rent.com

💵 Prototyping: Unlimited guide to Dynamic Island

Tool: How to use Dovetail projects to organize insights

Case Study: Kelas Kita

Marketing: How marketers can use heatmaps to improve the website and level up their marketing game

Design: The state of UX in 2023


Fresh articles by Nielsen Norman Group:

Mobile UX: Study Guide

Groupthink in UX work

How to maintain a UX portfolio over time

Design-Pattern guidelines: study guide

🎥 Antipersonas in UX

🎥 Stop Solutioneering (UX Slogan # 18)


Beginners:

Checkout process usability testing

Answer the public series: Why UX Research is important

The psychology behind effective web design

Stages of the UX design process or How to start designing an experience

💵 4 UX tips to reduce cognitive overload and burnout in users

@uxdigest

Continuous research: trends not to be ignored in 2023

7 learnings from interviewing vulnerable respondents in UX Research

What chat GPT can (and cannot) do for UX Research

Analytics are leaving out user intent: UX benchmarking can help

For more impactful UX strategy, use futures thinking

💵 Important UX KPIs and how to measure them

🗞 Weekly: Increase impact with an internal UXR newsletter

Experience: How did baby-sitting improve my user research skills?

💵 Interesting: Unlocking the potential of AI tools with UX research

Opinion: Security and User Experience — Can the two co-exist?

Book: Don’t make me think — 30+ ways to improve user experience


Beginners:

You need to understand cognitive bias in UX

Fitt’s Law 🐳: The secret to making your interface ⚡Lightning-Fast🌩️

Need for a better notification system to combat digital stress

Product and UX: it’s time to turn your empathy into action

The stakeholder interview: A critical step in the UX design process

@uxdigest

Fact-based ux: desk research

Does thinking aloud affect task metrics?

How accessibility applies to voice assistants

5 ways to ensure optimized survey responses

UX & SEO: An excellent killer combination

🗞Weekly: The potential for AI tools for UX research

Prototyping: 7 tips to make user authentication seamless for your mobile app users

Design: Psychological Insights for UX Design (The paradox of choice)


Opinion:

Valence method — A forgotten method in UX

Why we can’t be lazy about accessibility anymore


Beginners:

UX auditing

A/B testing vs. usability testing

The importance of usability in creating successful products

@uxdigest

A big list of User Research tools

Measuring cognitive load with a tapping test

Data-driven UX writing: what is it and how do you do it?

Google researchers’ tips on research repositories

5 steps for UX Researchers to successfully negotiate priorities and timelines with stakeholders

Reflecting on designing for the B2B industry

Experience: I’m a researcher — here’s why I work at Meta

Prototyping: 5 animation tips that will enhance your designs


Fresh articles by Nielsen Norman Group:

Measuring DesignOps with the REACH metrics framework

UX-Stakeholder engagement 101

🎥 Common fate: Gestalt principle for user interface design

🎥 Community ecommerce


Beginners:

How to create the best user research plan

How UX researchers can turn qualitative research data into usable, meaningful insights

Why your product team needs a research repository

10 basic principles of good UX


Case Study:

Shopee

tiket com

@uxdigest

User experience and ROI: a case for investment

9 tips to help survey respondents understand what you’re asking (and feel understood by you)

Decision fatigue: The hidden enemy of User Experience

Tool: What Dovetail does and does not do

Process: Designing for success — Integrating OKRs into your UX Process

Design: Designing for the user — The top 10 user psychology considerations

Marketing: ChatGPT and implications for market research

Interesting: The hidden complexity of bank cards


Opinion:

Why design thinking doesn’t work?

User Experience is NOT an industry


Experience:

What I learned after 5 years being UX Researcher

The lighter side of UX Research


Beginners:

Designing a research plan that optimises performance and outcomes

If you don’t know where to start research, start with PACT

5 best practices when conducting user interviews


Case study:

Improving the user experience for saving things on Instagram

Tracking album sales in the music industry

@uxdigest

Your research reports are boring

5 ways to create more impact with your UX Research

Strategies to create inclusive User Experiences

Ethical considerations in User Research: Protecting participants’ privacy and data

The balancing act of assumptions & facts in UX

Most read articles of Q4 2022 in UX Magazine

Improve the product development process with this simple, but powerful, user flow analysis

🗞 Weekly: Inner intellectual thinking in UX Research

Opinion: How storytelling can supercharge your research findings

Marketing: UX and NPS benchmarks of clothing retail websites (2023)

Case Study: Applying ChatGPT experience to conversational banking


Experience:

Building a user research participant pool from scratch

UX retro — How storytelling helped me communicate my designs better


Analysis:

Youtube has an amazing hierarchy, but why the most popular action is hidden from the Fitt’s law

Unplugged, but not out of touch — the smartwatch experiment


Prototyping:

How to create a good user flow

48 hours to gamify your experience: Exploring the potential of gamifying upselling during checkout within the Zostel app to increase average order value and enhance customer satisfaction

5 takeaways from building a custom component library


Beginners:

11 ways to talk to your customers — every single day

What does “user centric” even mean? — 7 principles for adoption and success

@uxdigest

The use of design systems in scaling user experiences

Tool: Microsoft Clarity — A game changer for UX Research and customer experience

Opinion: Unlocking the potential — Using Chat GPT in user research

Case Study: FlyUX Airline


Fresh articles by Nielsen Norman Group:

6 tips for better participant engagement in diary studies

🎥 40 years in UX

🎥 UX strategy components

🎥 Using the funnel technique in usability testing


Prototyping:

Faster page load speed means better UX

Mobile UX: 10 best practices that will help you improve app user experience


Career:

How I made the pivot into UX: learn the skills

Matchmaking in UX hires


Beginners:

Human Computer Interaction (HCI)

3 question about research ops

Using consumer psychology to create a user-friendly and effective website

5 ways to drive efficiencies in UX Research

What’s a UX audit, patient’s analogy

@uxdigest

Top upcoming UX Research conferences to attend in 2023

Find out what your users really think with the thinking-aloud method

Researchers, grab your seat at the table

Interesting: 20 ingenuis ChatGPT prompts for UX & Product Designers


Prototyping:

Best practices for designing empty state in applications

Do-It-Yourself and Love it — The psychology of the IKEA effect on UX

Cognitive Dissonance: The inner dialogue that shapes our lives — Users' beliefs vs their Actions in UX


Design:

Designing for Accessibility: introduction

🎥 AI inspired web design is INSANE! - Fast Tutorial


Opinion:

Reading fiction and improving your UX Research practice

The value of UX research is yet to be recognized


Case Study:

Numee — your best self

How we designed our user onboarding flow at Knock


Beginners:

Top 6 free UX Research courses [2023]

Design Surveys that deliver. A comprehensive guide to getting effective results

Easy guide to User Persona

@uxdigest