A study of Starbucks workers finds that difficult working conditions for service-industry workers are exacerbated by isolation from others facing similar challenges. New communication networks created by and under the control of workers have the potential to improve the quality of work life. ☕️👷♀️📱✨
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#StarbucksWorkers #ServiceIndustry #WorkplaceWellbeing #WorkerSolidarity #CommunicationNetworks
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#StarbucksWorkers #ServiceIndustry #WorkplaceWellbeing #WorkerSolidarity #CommunicationNetworks
ACM Transactions on Computer-Human Interaction
Metrics and Macchiatos: Challenges for Service-Industry Wdustry Workers and the Need for Worker-Driven ICTs | ACM Transactions…
Nearly 30 million people work in the foodservice and retail industries in the United
States, representing approximately 18 percent of the total U.S. workforce. These service-industry
workers contend with pressures from algorithmic management and other ...
States, representing approximately 18 percent of the total U.S. workforce. These service-industry
workers contend with pressures from algorithmic management and other ...
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